Support Center
Buyer Support Questions
Answers for cat litter importers, distributors, private label brands, and OEM buyers.
Find practical answers about formulas, samples, MOQ, private label packaging, export packing, shipping, and payment.
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Quick Answers
Questions buyers often ask before requesting a quote
1. What is your MOQ?
MOQ depends on formula, packaging format, private label requirements, and order mix. Share your target SKU and estimated quantity so we can recommend a practical starting plan.
2. Can I request samples?
Yes. Samples can be arranged for formula testing, scent confirmation, particle size review, clumping performance, dust level, and packaging approval.
3. How long is the lead time?
Sample and artwork timing depends on customization complexity. Mass production timing is confirmed after formula, packaging, payment terms, and production schedule are finalized.
4. Can you design my packaging?
We can prepare packaging layout, claims, icon structure, barcode placement, multilingual fields, and carton marks.
5. Which countries do you export to?
We work with overseas distributors, importers, pet brands, supermarkets, and online retailers in multiple markets. Share your destination for route and document planning.
6. Do you have any product certifications?
Quality and certification requirements depend on your destination market, product type, and retail channel. Share your target country so we can prepare the right documents.
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